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privacy policy

Fujikyu Co., Ltd. and Fujikyu Group companies (hereinafter referred to as "our company") will comply with laws and regulations and other norms related to the protection of personal information regarding the personal information of our customers, business partners, etc. that we use in the course of business. In addition, we have established voluntary rules and systems in consideration of international trends, have established the following personal information protection policy, and declare that we will implement and maintain it.

記

1. In order to carry out this declaration, the Company has established the "Personal Information Protection Standards" and made them known to all employees of the Company (including general officers, part-timers, temporary workers, etc.) and other related parties. We will continue to improve and maintain.
2. In order to prevent loss, destruction, falsification and leakage of personal information, we have established a "Privacy Policy" and will take appropriate information security measures such as countermeasures against unauthorized access and computer viruses.
3. When obtaining personal information, the Company shall, of course, obtain personal information by lawful and fair means and shall not obtain it by illegal means. will be announced.
4. When obtaining personal information indirectly, the Company confirms whether or not the provider of the personal information to be obtained has properly obtained it from the individual, takes care of the contract, and posts the personal information on the Company's Internet homepage. We will notify you of the necessary matters such as the purpose of use.
5. The Company confirms that the information subject (the person in question of personal information) has the right to disclose, correct, stop using, or delete their own personal information, and objects to these requests from the information subject. I will respond without
6. When sharing personal information with a third party or entrusting personal information to a third party in order to outsource business, we will investigate the third party, conclude a necessary contract, and We will take legally required measures.
7. The following principles are established for the specific collection and handling of personal information.

(Principles for using personal information)

Personal information shall only be used within the scope of the purpose of collection and to the extent necessary for the execution of duties by persons who have been given authority according to specific duties.

(Prohibited matter)

• In principle, it is prohibited to provide personal information to third parties.
• We will not use personal information for purposes other than the intended purpose, take it out of the usual place of use, or leak personal information such as sending it to the outside.
• Employees of the Company shall not inform third parties of the contents of personal information obtained in the course of business without good reason, or use such information for unjust purposes. Even after retiring from the job related to the business, the same will be applied and necessary measures will be taken.
• We do not collect, use or provide personal information including the following contents.
  (1) Matters related to ideas, beliefs and religions
  (2) Race, ethnicity, family origin, permanent domicile (excluding information on the prefecture of residence), physical/mental disability, criminal record, and other matters that may cause social discrimination;
  (3) Workers' right to organize, collective bargaining and other matters related to collective actions;
  (4) Matters relating to participating in collective demonstrations, exercising petition rights and exercising other political rights;
  (5) Matters concerning health care and sex life

Handling of personal information

Fujikyuko Co., Ltd. (hereinafter referred to as "our company") on the website "SEKITORI" provided by our company
Based on our "Personal Information Protection Policy", we will properly handle your personal information as follows.

1. 収集する個人情報

   We will acquire personal information when you use "SEKITORI". The items of personal information of customers acquired by us (hereinafter referred to as "Acquired Personal Information") are as follows:

   (1) Name
   (2) Gender
   (3) Address
   (4) Nationality
   (5) Email address
   (6) Telephone number
   (7) Date of birth
   (8) Content of inquiry
   (9) Reservation and purchase information
   (10) Your activity history on “SEKITORI”
   (11) Information regarding the terminal and connection environment (terminal model name, OS name, version, communication carrier, terminal settings, IP address, etc.)

2. Purpose of use of personal information

   We use your personal information for the following purposes: However, even within the scope of the purpose, we will not use your personal information in a way that may encourage or induce illegal or unfair acts.

   • Provision of transportation services, etc., acceptance of applications, procedures for settlement, etc., and other services
   • 当社が管理・運営する「高速バス座席等予約システム（SEKITORI）」におけるサービス提供、お申込み受付、精算等の諸手続き、予約中の高速バスに関する運行情報案内、その他の諸対応
   • Preparations, responses, records, and other responses to situations such as safe operation, crime prevention, and unforeseen accidents
   • Notification of information on products, services, special offers, events, campaigns, seminars, etc. of our company, Fujikyu Group companies, partner companies, etc. and other corporate PR
   • Planning, operation and management of various events, campaigns, seminars, etc.
   • Notifying and announcing winners, hiring, etc. in various questionnaires, sweepstakes, public competitions, campaigns, etc., providing freebies, prizes, rewards, and other responses
   • Responses to various inquiries, requests for materials, etc. and other responses
   • Emergency contact, inquiries and other correspondence
   • Performance of our obligations and exercise of rights based on contracts or laws and regulations, and other incidental measures

3. 取得個人情報の第三者提供

   We may provide acquired personal information to third parties in the following cases:

   • 本人の同意がある場合（※本ポリシーに同意することをもって同意を取得する場合を含みます）
   • 法令に基づく場合
   • 人の生命、身体又は財産の保護のために必要がある場合であって、本人の同意を得ることが困難である場合
   • 公衆衛生の向上又は児童の健全な育成の推進のために特に必要がある場合であって、本人の同意を得ることが困難である場合
   • 国の機関もしくは地方公共団体又はその委託を受けた者が、法令の定める事務を遂行することに協力する必要がある場合であって、本人の同意を得ることによりその遂行に支障を及ぼすおそれがある場合
   • 裁判所、検察庁、警察庁、税務署、弁護士会又はこれらに準じた権限を持つ機関から、個人情報の開示を求められた場合
   • 当社の業務を円滑に遂行するため、利用目的の達成に必要な範囲内で個人情報の取扱いの全部又は一部を第三者に委託する場合
   • 当社に対して秘密保持義務を負う者に対して開示する場合
   • 合併その他の事由による事業承継に伴って個人情報が提供される場合（この場合において、当社は、事業を承継した個人情報取扱事業者が、本ポリシーにおいて定める利用目的を越えた取扱いをしないことを確保するために合理的な努力を尽くします）
   • その他個人情報保護法その他の法令により認められる場合

4. Security control measures

   (1) We have established "Personal Information Protection Standards" and are thoroughly familiarizing them to our employees (including general officers, part-timers, temporary workers, etc.) and other related parties.

   (2) In order to prevent the loss, destruction, falsification and leakage of personal information, we have established a "security policy" and take appropriate information security measures such as countermeasures against unauthorized access and computer viruses.

5. Joint use of personal information

   We will jointly use your personal information as follows.

   (1) 共同利用する項目
   高速バス座席等予約情報（氏名・電話番号・生年月日・メールアドレス・性別・住所・国籍）およびインターネット利用環境に関する情報（端末機種名、OS名、バージョン、通信キャリア、端末の設定、IPアドレス等）

   (2) 共同して利用する者の範囲
   ①高速バス路線等を共同で運行する事業者
   ②「高速バス座席等予約システム（SEKITORI）」を利用するモビリティ事業者各社
   ③当社企業グループを構成する企業及びシステム・ウェブサイト開発会社
   ④お客様の利用するクレジット発行会社および決済代行会社(株式会社DGフィナンシャルテクノロジー)

   (3) 共同利用する目的
   ・当社が共同で運行する高速バス路線について、共同で運行する事業者との、輸送サービス提供、安全確保するため。
   ・詐欺、サイバー攻撃、その他の違法または不正なおそれのある行為を防止、調査、および特定して、当社および共同で運行する事業者の権利利益を保護するため。

   (4) Person responsible for management of shared personal data
   We will jointly use your personal information as follows.

   法人名　 ：　富士急行株式会社
   所在地　 ：　東京都渋谷区初台1-55-7
   個人情報保護管理者　：　企画部 経営企画グループ部長

6. Acquisition and use of information linked to identifiers such as cookies

   Cookie（クッキー）とは、ウェブサイトを閲覧した際に、ウェブサイトから送信されたウェブブラウザに保存されるテキスト形式の情報のことです。
   当社は、Cookieを利用して、お客様の情報を保存・利用しています。 また、当社では、Google Analytics等を利用し、ウェブの閲覧履歴およびその分析結果を取得し、これを当社の運営サイトの改善や広告配信等の目的で利用いたします。

7. Procedures for Disclosure, Correction, Suspension of Use, etc. of Personal Information

   (1) Information subject to disclosure, correction, suspension of use, etc.
   "Disclosure", "notification of purpose of use", "correction, addition or deletion", "suspension of use or deletion" and "suspension of provision to third parties" (hereinafter collectively referred to as "disclosure, etc.") This applies to personal information that has the authority to do all of the above.

   (2) 開示等の申請方法
   当該個人情報のご本人またはその代理人が、こちらに必要事項をご記入下さい。
   当社にて対応が可能か確認し、メール（traffic@fujikyu.co.jp）にて、本人確認書類等の送付のご依頼をいたします。「開示」および「利用目的の通知」について、書面での回答を希望される場合には、手数料（500円分の切手）が必要となります。
   なお、ご請求にあたっては、こちらの注意事項を事前にご確認ください。

   (3) Response method and response period

   • Responses will be made by the method (data/document) specified by the person in question or the agent after the identity verification document of the person in question or the agent arrives.
   • If you request the data, we will send it to the email address of you or your agent. If you would like a document, we will send it by registered mail to the address of you or your representative.
   • The response period is at least 14 business days from the date of arrival of the identity verification documents of the person himself/herself or his/her agent.

8. Contact point

   If you have any questions or comments regarding our handling of personal information, please contact the following contact point.

   (1) Inquiries by email

   Fujikyuko Co., Ltd. Business Division
   traffic@fujikyu.co.jp

   (2) Mail

   Fujikyuko Co., Ltd. Business Division "Personal Information Inquiry Desk"
   5-2-1 Shin-Nishihara, Fujiyoshida City, Yamanashi Prefecture 403-0053
   *Please note that we cannot accept any applications made in person at our office.

9. Disclaimer

   We make every effort to ensure the accuracy of the information posted on our website, but we do not assume any responsibility for any actions that users perform using the information on our website.
   The Company shall not be held responsible for any damage caused to the user by the use of the Company website by the user or any damage caused by the user to a third party.

10. Copyright/portrait rights

    Texts, images, and all content on our website are protected by copyright, portrait rights, etc. Unauthorized use or diversion is prohibited.

11. others

    In order to further improve our efforts to protect personal information, or to respond to changes in laws and other guidelines, we may change our personal information protection policy and disclosure procedures without prior notice. Please be aware in advance.

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EEA（欧州経済領域）域内及びUK(英国)に居住するお客様の

個人情報の取扱いに関する特則

Regarding the handling of personal information of customers residing in the EEA (European Economic Area, hereinafter referred to as "EEA") and the UK (United Kingdom, hereinafter referred to as "UK") on the internet website "SEKITORI" managed and operated by our company, in accordance with the General Data Protection Regulation of the EU and the UK (collectively, "GDPR"), in addition to our "Personal Information Handling" (hereinafter referred to as the "Privacy Policy"), the "Special Provisions on the Handling of Personal Information of Customers Residing in the EEA (European Economic Area) and the UK (United Kingdom)" (hereinafter referred to as the "Special Provisions") will apply. In the event that the contents of the Special Provisions conflict with the contents of the Privacy Policy, the provisions of the Special Provisions shall take precedence.

1. 取得する個人データ

   When using "SEKITORI", you will need to provide certain personal data to us. For information on the personal data we collect, please refer to "1. Personal information collected" in the Privacy Policy. If you do not provide the information, you may not be able to use all or part of the "SEKITORI" service or transportation-related services.

2. 利用目的

   The GDPR requires companies that process personal data in the EEA and the UK to do so based on the following specific lawful bases:

   • 個人データの取扱いについて同意を事前にいただいた場合。
   • ご本人と当社との契約の履行又は締結前手続に必要な場合。
   • 当社が負うべき法的義務を遵守するために取扱いが必要な場合。
   • ご本人又は他の人の重大な利益を保護するために必要な場合。
   • 公共の利益又は当社に与えられた公的権限の行使のために行われる業務の遂行において取扱いが必要な場合。
   • 当社又は第三者によって追求される正当な利益のために取扱いが必要な場合。

   We use personal data based on the following legal grounds and purposes of use:

   • 【契約の履行・正当な利益（当社の「SEKITORI」サービス又は輸送関連サービスの改善、最適化のため）】当社が管理・運営する「SEKITORI」サービスの提供、輸送関連サービスの提供、お申込み受付、精算等の諸手続、予約中のサービスに関する情報案内、その他の諸対応
   • 【契約の履行・法的義務】安全な「SEKITORI」サービス及び輸送関連サービスの提供、防犯及び不慮の事故等の事態に対する備え、対応、記録、その他の諸対応
   • 【正当な利益（当社の「SEKITORI」サービス又は輸送関連サービスの改善、最適化のため）】当社の商品、「SEKITORI」サービス、輸送関連サービス、優待、イベント・キャンペーン等に関する情報のお知らせ、その他の企業PR
   • 【正当な利益（当社の「SEKITORI」サービス又は輸送関連サービスの改善、最適化のため）】各種イベント・キャンペーン等の企画・運営管理、その他の諸対応
   • 【契約の履行・正当な利益（当社の「SEKITORI 」サービス又は輸送関連サービスの改善、最適化のため）】各種お問合せ、資料請求等に対するご回答その他の諸対応
   • 【法的義務】緊急時のご連絡、お問合せその他の諸対応
   • 【契約の履行・法的義務】契約又は法令等に基づく当社の義務の履行及び権利の行使その他これに付随する諸対応
　　　

3. 個人データの受領者及びEEA及びUK域外移転

   当社は、前条の利用目的を達成するため、GDPRの定めに従い、日本（欧州委員会により適切なレベルの個人データ保護制度を有していると認められています）に所在する当社、当のビジネスパートナーその他の第三者とお客様の個人データを共有することがあります。共有先についてはプライバシーポリシー「5. 個人情報の共同利用」をご参照ください。

　　　

4. 保存期間

   We process and store personal data within the scope of the purpose of use. In addition, we will promptly delete personal data that is no longer necessary.

5. お客様の権利

   In accordance with the provisions of the GDPR, you have the following rights regarding the personal data we collect and process, and you can exercise these rights as necessary.

   • アクセス（目的・種類・提供先・保存期間・取得元等の開示）を求める権利
   • 訂正を要求する権利
   • 消去を要求する権利
   • 処理の制限を要求する権利
   • ポータビリティの権利
   • 処理に対して異議を述べる権利
　　　

6. Cookie

   Please refer to "6. Acquisition and use of information linked to identifiers such as cookies" in the Privacy Policy.

　　　

7. 監督機関への不服申し立てについて

   You may lodge a complaint regarding our processing of your personal data with the supervisory authority in the country where you reside.

　　　

8. 管理者

   For our name and contact information, please refer to "5. Joint Use of Personal Information" ⑷ of the Privacy Policy.

　　　

9. 本特則の改訂

   If these Terms are revised, the revised Terms will be posted at [https://sekitori.jp/privacy]. Please be sure to check the latest Terms and Conditions carefully and understand them.

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中華人民共和国に居住するお客様の

個人情報の取扱いに関する特則

Regarding the handling of personal information of customers residing in the People's Republic of China (hereinafter referred to as "China") on the internet website "SEKITORI" managed and operated by our company, in accordance with China's Personal Information Protection Law and other related laws and regulations (hereinafter referred to as "China related laws and regulations"), in addition to our "Handling of Personal Information" (hereinafter referred to as the "Privacy Policy"), the "Special Provisions on the Handling of Personal Information of Customers Residing in the People's Republic of China" (hereinafter referred to as the "Special Provisions") shall apply. In the event that the contents of the Special Provisions conflict with the contents of the Privacy Policy, the provisions of the Special Provisions shall take precedence.

1. はじめに

   If you are under the age of 18, we ask that you obtain consent from your guardian before using "SEKITORI".

2. センシティブ個人情報の取扱い

   当社は、「SEKITORI」においてお客様に対して「SEKITORI」サービス又は輸送関連サービスを提供するにあたって、下表のセンシティブ個人情報を取り扱うことがあります。お客様におかれましては、「SEKITORI 」をご利用される際には、センシティブ個人情報の取扱いについてご了承のうえ、ご同意いただきますようお願い致します。

   Considering that the sensitive information listed in the table below, if leaked or used illegally, could easily infringe on the personal dignity of natural persons or cause harm to personal or property safety, we will strictly manage such information to avoid adverse effects on our customers' rights and interests, and will handle such information in accordance with the methods, requirements and rules for handling sensitive personal information set out in relevant Chinese laws and regulations and the following requirements:

   No.	Content of Sensitive Information	Necessity of handling
   1.	Presence or absence of mental or physical disabilities	To check whether or not a discount for people with disabilities is applicable
   2.	Personal information of minors under the age of 14	To calculate service fees and other related matters

3. 個人情報の保存期間

   We will not store personal information for longer than the shortest period necessary for the purpose of use of the personal information. When the purpose of use of personal information is achieved, cannot be achieved, or is no longer necessary for the purpose of use, or when we stop providing the "SEKITORI" service or transportation-related services, we will promptly delete or anonymize the personal information. However, if applicable laws and regulations in China or abroad require us to store personal information, we will comply with such laws and regulations.

4. 中国国外への個人情報の移転

   当社は、個人情報の利用目的の範囲で、業務等の必要性により、日本を含む中国国外の国又は地域に所在する共同利用会社又は業務委託先にお客様の個人情報を移転することがあります。
   
   上記の中国国外の受領者が所在する国又は地域には、中国とは個人情報の保護体制が異なる可能性があります。そのような場合においても、当社は、中国関連法令に定める個人情報の越境移転の取扱方法、要求及び規則に従ってお客様の個人情報を提供し、中国国外の受領者によるお客様の個人情報の取扱いが中国関連法令に規定されている個人情報保護基準を満たすように、適切な個人情報の保護措置を講じます。
   
   上記の中国国外の受領者に対し、お客様の個人情報に対する権利に基づく請求をご希望の場合は、後述のお問い合わせ窓口までご連絡ください。

5. お客様の権利

   In accordance with relevant Chinese laws and regulations, you may exercise the following rights against us regarding your personal information by contacting the online request or inquiry desk described below.

   (1) 個人情報の取扱状況の確認の請求
   (2) 個人情報の閲覧及び謄写の請求
   (3) 個人情報の訂正及び補完の請求
   (4) 個人情報の削除の請求
   (5) 同意の撤回請求（同意を撤回される前に行われた個人情報の取扱いの適法性に影響を及ぼすものではありません）
   (6) その他中国関連法令に定める個人情報主体としての権利

6. 個人情報に対する権利に基づく請求に応じる手続

   For inquiries regarding how to exercise your rights under relevant Chinese laws and regulations, please contact us at the email address listed below.

   オンラインでの請求先：
   富士急行株式会社　事業部　個人情報お問い合わせ窓口担当
   （traffic@fujikyu.co.jp）

7. 本特則の改訂

   If these Terms are revised, the revised Terms will be posted at [https://sekitori.jp/privacy]. Please make sure to check the latest Terms carefully each time and understand them. In addition, if there are any changes to the purpose of use of your personal information, the method of use, or the type of personal information collected, we will use your personal information only after obtaining your consent again.

Established on July 1, 2022
Partially revised on August 8, 2024

Fujikyuko Co., Ltd.