Bus reservation site
SEKITORI

SEKITORI 利用規約

"SEKITORI Terms of Use" (hereinafter referred to as "this agreement") is the website "SEKITORI" (hereinafter referred to as "this website") provided by Fujikyuko Co., Ltd. (hereinafter referred to as "our company"). ), it applies to all relationships between the user and this website and the company from which the ticket was purchased.

第１条 定義

1. "This Service" refers to all services available on "SEKITORI" hosted and operated by this website for the purpose of making highway bus reservations over the Internet, etc.
2. "User" refers to an individual who has accepted these terms and conditions and has membership registration on this website or who has made a reservation.
3. "Non-membership registration reservation" refers to a case where membership registration their "name," "email address," "date of birth," "area of residence or nationality," and "telephone number" without registering as a member of this website. These terms and conditions shall also apply in this case.

第２条 本規約の範囲

1. These Terms and Conditions apply to the use of "SEKITORI" provided via the Internet between the Service User and our company.
2. The business system, such as the handling of tickets for highway bus, etc. purchased using this service, and other matters related to operation will be governed by the terms and conditions established by the operating company.

第３条 サービスの範囲

1. Users can use the services listed below by membership registration as specified in Article 5. However, if users wish to use services 3, 4, 5, and 6, they will need to register or enter additional credit card information.
(1) Seat availability inquiry and reservation registration
(2) Confirmation, change, or cancellation of reservation details
(3) Payment for credit card for highway bus fares and other electronic payments designated by the Company
(4) Display of online tickets
(5) Refunds for reservations paid for under item 3
(6) Cancellation of a reservation for which payment has been made under item 3
(7) This website's point service (membership registration only)
(8) Changes to member information (membership registration only)
(9) Cancellation procedure (membership registration only)
2. The highway bus reservation service provided by this Service is provided for routes, flights, and seats approved by the operating companies.
3. This service can be used from devices such as PCs and smartphones. However, it may not be available depending on the device or model.
4. This website may add or delete the Service Menu set forth in the preceding paragraphs by giving the notice set forth in Article 4.
5. This service is provided to users free of charge. This website will not charge users any arrangement fees for using this service. However, users will be responsible for any communication charges incurred by using this service.
6. This service is available 24 hours a day, 365 days a year. However, if this website determines that it is necessary to temporarily suspend or stop the service due to maintenance work, etc., the service hours may be changed. In addition, if it becomes difficult to provide the service due to force majeure, the service hours may be changed. Furthermore, this website shall not be liable for any disadvantage or damage suffered by users due to the temporary suspension or suspension of this service.

第４条 利用者への通知

当ウェブサイトの運営に関する利用者への通知（規約の改訂、サービスの追加・変更および廃止等を含む）は、当ウェブサイト内にて行われるものとします。なお、当該通知が当ウェブサイト上に掲示された時点をもって利用者への通知が完了したものとみなします。

Article 5 Issuance of Account Number

This website will issue users with account numbers to use this service.

1. The account number for members refers to the "member ID (email address)" and "password" that users register on this website when membership registration.
2. The account number for non-members refers to the "Name," "Date of ride," and "Telephone number" that the User registers on this website when making a non-membership registration reservation.

Article 6. Account Information

1. Anyone who wishes to use this website (such as by registering an account) must apply for user registration (hereinafter referred to as the "Application") by following the prescribed procedures on this website.
2. Those who wish to use the Service shall provide and register all accurate information about themselves in relation to their application for use, and agree to keep the registered information up-to-date, complete and accurate at all times in accordance with the provisions of these Terms and Conditions.
3. If any deficiency or error in the registration information in the preceding paragraph causes a disruption in the provision of the services set out in Article 3, this website shall not be held liable in any way.
4. If there are any changes to the information registered in the application for use, the User must promptly carry out the required change procedures.
5. The User acknowledges in advance and without objection that if the User fails to carry out the change procedure in the preceding paragraph, and a notification from this website does not arrive, it will be deemed to have arrived at the time it would normally arrive.
6. This website will register and hold in a database managed by this website the information provided by the user at the time of membership registration and information learned in the course of using this service. However, this does not apply to the items in Article 6.

Article 7: Payment for credit card and entrustment of electronic payment services designated by the Company

1. This website outsources payment operations related to credit card payments and electronic payments designated by the company to DG Financial Technology, Inc. (hereinafter referred to as the "Payment Agent"), and refund operations to E-CONTEXT, Inc. (hereinafter referred to as the "Refund Agent").
2. The User agrees that the payment agency will act as the User's payment agent, that the refund agency will handle refund-related operations, and that the Company will disclose, provide, and deposit information necessary for payment and refunds to the payment agency and the refund agency.
3. Credit card information registered by the User (card name, card number, expiration date, security code) and information regarding electronic payments designated by our company will be registered with the payment agency and will not be retained by our company at all.

Article 8 Refusal of Account Registration

This website reserves the right to reject an application from an applicant for use if any of the following items apply to the applicant.
(1) If the applicant has had their user status revoked in the past due to a violation of the terms of use of this website.
(2) If there is any falsehood, error or omission in the application
(3) If the person wishing to use the service is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of a legal representative, guardian, curator, or assistant with the authority to consent at the time of application for use.
(4) When membership registration using an email address that is risky, such as one that cannot identify the individual user.
(5) Any other case in which this website judges it inappropriate for the user to become a user.

Article 9. Expiration date of account registration

1. The validity period of the account registration for membership registration is unlimited and there is no charge for use. The validity period of the account for non-members ends on Date of ride of the reserved flight or the cancellation date.
2. Users shall use the Service at their own risk and expense.

Article 10 Obligation to manage account information

1. After applying for use, the User shall be solely responsible for the use and management of the Account Information, etc., and shall not allow a third party to use the Account Information, or lend, transfer, change the name, buy, sell, pawn or otherwise dispose of the Account Information, etc.
2. The user shall bear responsibility for any damages caused by insufficient management of account information, errors in use, use by a third party, etc., and this website shall not be held liable in any way.
3. If the User becomes aware that his/her account information has been stolen or is being used by a third party, the User must immediately notify this website and follow any instructions given by this website.
4. This website shall not be liable for any damage suffered by a user as a result of a third party using the user's account information, etc. Furthermore, any use made using the member information, etc. shall be deemed to have been made by the user, and the user shall bear all purchase prices and other liabilities arising from such use.

Article 11 Prohibited Matters

1. When using the Service, the User shall not engage in any of the following acts:
(1) Any action that causes or may cause damage to this website or the bus operating company.
(2) Any unauthorized use of account information, etc.
(3) Using or providing harmful programs, such as computer viruses, through or in connection with the Service
(4) Any act intended to cause inconvenience or disadvantage to a third party, any act that goes against public order and morals, or any act that violates or may violate laws and regulations.
(5) Making fraudulent reservations, such as duplicate reservations, on this service
(6) Any other conduct that this website deems inappropriate
2. The User shall not engage in any of the following acts with respect to the issuing card company with respect to the credit card registered as a payment method:
(1) Using a false name on the card
(2) Fraudulent use of another person's card and violation of the terms and conditions set by the card company
(3) Any other act that the card company or financial institution deems inappropriate.

Article 12 Suspension or Cancellation of User Eligibility

1. If a user falls under any of the following items, this website may immediately suspend or cancel the user's membership with effect for the future without prior notice.
However, if the User uses the Service between the date of cancellation of the application and the date of deletion of the Membership Information, etc., and a contract for the purchase of a Product through the use of the Service as stipulated in Article 3 (hereinafter referred to as the "Purchase Contract") has been validly established, the User shall bear obligations to this Website with respect to said Purchase Contract.
(1) If it is discovered that a false statement was made in the application for use
(2) If the User commits any act prohibited by Article 11
(3) If you violate these Terms and Conditions
(4) If we are unable to contact you due to a change in your address, email address, etc.
(5) If you interfere with the operation of this website
(6) Any other case in which the website judges you to be inappropriate as a user.
2. Even if the user is unable to use the Service as a result of this website taking any of the measures set out in the preceding paragraph and this results in damages, this website shall not be liable for any damages suffered as a result.

Article 13 Loss of eligibility to use

1. If a user wishes to terminate the use of this service, the user must notify this website in the prescribed manner. The user will lose their status as a user under these terms and conditions upon notification of termination of use by email or other means from this website.
However, even in this case, the Terms of Use shall apply to the Service that the User has used before losing eligibility. In addition, if the User makes a notification, the User shall be deemed to have agreed to the following items.
(1) After receiving notice of termination of use, you will no longer be able to use all of the various services provided to members by our company.
(2) All remaining SEKITORI points held by membership registration at the time of notice of termination of service will be forfeited.
(3) Even after giving notice of termination of use, you will be responsible for paying all charges incurred via your credit card, etc.
2. If any of the following circumstances apply, notification by a representative will be accepted.
(1) In the event of the death of the user
(2) Any other case in which the website deems it appropriate for a representative to submit the notification.

Article 14 Payment, ticket issuance and refunds on this website

1. Regarding payment and ticket issuance on this website, the transaction of purchase and ticket issuance is considered to be completed when the web ticket is displayed on your My Page on this website.
2. Refunds for tickets issued on this website must be made using the methods specified on this website. Please note that there is a deadline for refunds, and tickets will not be refunded after the deadline.
3. Fees and other charges related to refunds will be in accordance with the operating company's Transportation Contract.

Article 15 Points System

1. The points system can only be used by users who have membership registration.
2. When a user who has membership registration uses a service on this website that is eligible for point rewards as specified separately, points on this website will be rewarded at a ratio specified by our company.
3. Users who have membership registration may use points as part of the price for this service, unless otherwise specified by this website.
4. Any matters concerning the point system that are not stipulated in these terms and conditions shall be governed by the "SEKITORI Point Terms of Use" established by our company.

Article 16 User Responsibilities

1. Users are responsible for managing their own account numbers to prevent unauthorized use. This website is not responsible for any fraud or disputes that arise due to the user's management responsibility.
2. The User shall install at its own responsibility and expense an appropriate environment (equipment, software, etc.) in order to use the Service.
3. This website assumes no responsibility for any malfunction of this service caused by the user's equipment, etc., or any effects caused by such malfunction (such as failure of the user's provider, communication line, or malfunction of the terminal used, etc.).
4. Users shall comply with these Terms and Conditions, as well as the etiquette, morals, and technical rules for using the Internet. If a user violates these Terms and Conditions or commits a fraudulent or illegal act, causing damage to this website, we may suspend the use of this service against the user and request compensation for damages.
5. If a User causes damage to this website, the bus operating company, or a third party as a result of a User's violation of these Terms and Conditions, the Purchase Contract, or the provisions of laws and regulations, the User shall be liable for compensating for such damage and agrees in advance to indemnify this website, the bus operating company, and third parties.
6. If damage is caused to this website, bus or other operating companies, or third parties due to the user's actions that fall under Article 11, the user shall bear all legal responsibility, even after the user's user status has been terminated.
7. If a user causes damage to a third party through the use of this site, the user agrees to resolve the matter at his/her own responsibility and expense and to not cause any inconvenience to the Company.
8. You agree that the responsibility for any matters related to the operation of the bus or other service you have reserved or purchased, any matters that occur during the ride, and any other matters not related to this service, rests with the operating company of the bus or other service.

Article 17 Liability of this website

1. This website does not assume any responsibility or guarantee for any malfunctions or disputes arising from this service or any associated services.
2. This website does not bear any responsibility whether the reservation registration information sent by the user reaches this website's computer normally or whether the reservation registration information that arrives is the same as the information sent by the user.
3. The User acknowledges that use of the Service is not necessarily secure even if necessary encryption processing is used.
4. This website shall not be liable for any damages incurred by users as a result of using this service.
5. This website shall not be liable for any disadvantage or damage suffered by users or third parties due to delays, changes, interruptions, suspension, suspension, access restrictions, or termination of the provision of this service, or for any other disadvantage or damage suffered by users or third parties in connection with this service.
6. This does not apply in the cases listed in the preceding paragraphs or when the user suffers damage due to reasons attributable to this website or our company.
7. This website is under no obligation to repair any bugs or other issues within this website, or to improve or enhance this website.

Article 18 Changes to the Service

1. 当ウェブサイトは、本サービスの運営に関し、必要と認める場合、当ウェブサイトの裁量において、本サービスへのアクセスを制限することができます。
2. 当ウェブサイトは、次の各号に該当する場合、利用者に事前に通知することなく本サービスの運営を中止・中断できるものとします。
（１）本サービスのシステムの保守を定期的にまたは緊急に行う場合
（２）戦争暴動、騒乱、労働争議、地震、噴火、洪水、津波、火災、停電その他の非常事態により、本サービスの提供が通常通りできなくなった場合
（３）その他、運用上あるいは技術上当社が各サービスの一時中断、若しくは、停止が必要であるか、又当ウェブサイトが各サービスの提供が困難と判断した場合
3. 当ウェブサイトは、利用者の事前の承諾を得ることなく、本サービスの運営を第三者に移管することができるものとします。
4. 当ウェブサイトは、本サービスの運営を変更・中止・中断するときは、あらかじめその旨を利用者に通知するものとします。但し、緊急やむを得ない場合は、この限りではありません。

Article 19 Ownership of Rights

1. All rights relating to all programs, software, services, procedures, trademarks, and trade names constituting this Service, as well as the services provided by this Service and all associated technologies, belong to this website, and users must not take any action that infringes these rights.
2. Users may not use any information provided through this website for any purpose other than their own personal use.
3. If a problem arises as a result of violating the provisions of this Article, the User shall be obligated to resolve such problem at his/her own responsibility and expense.

Article 20 Website Administration

当ウェブサイトの事務局は富士急行株式会社内に置くものとします。

Article 21 Personal information protection

当ウェブサイトで扱う個人情報については、別途定める「プライバシーポリシー」に準ずるものとします。

Article 22 Reception of Questions, etc.

Questions, complaints, opinions, and inquiries from users regarding this service and the handling of personal information will be accepted by the SEKITORI Secretariat (Fujikyu Call Center) described below. However, the contents accepted below are limited to matters related to this service, and information regarding the operation and operation of highway bus, etc. and complaints against bus operating companies will not be accepted. Inquiries from passengers regarding the operation and operation of highway bus, etc. should be directed to the bus operating companies of each route. In addition, if there is an inquiry about a matter unrelated to this service, this website is not required to respond.

Article 23 Changes to Terms

1. We may change these Terms and Conditions at our discretion in the following cases:
(1) When the change to these Terms is in the interest of the User
(2) When the change to these Terms and Conditions does not violate the purpose of the contract entered into by the User regarding the use of this Website and is reasonable in light of the necessity for the change, the appropriateness of the content after the change, and other circumstances related to the change.
2. In the event that the Company changes these Terms of Use pursuant to the preceding paragraph, the Company will notify users by posting on its website, top page, or other appropriate means by the effective date of the change, except in the event of the release of a new service or new function, or in the event of an emergency (such as when it is necessary to comply with legal requirements).
3. If a user uses this website in accordance with these Terms after the effective date of the revised Terms, the user will be deemed to have agreed to the changes to these Terms.

Article 24 Governing Law and Jurisdiction

本規約に関する準拠法は日本法とします。また、本規約または当ウェブサイトに関連して当社と利用者の間で紛争が生じた場合、東京地方裁判所を第一審の専属的合意管轄裁判所とします。

privacy policy

Fujikyu Co., Ltd. and Fujikyu Group companies (hereinafter referred to as "our company") will comply with laws and regulations and other norms related to the protection of personal information regarding the personal information of our customers, business partners, etc. that we use in the course of business. In addition, we have established voluntary rules and systems in consideration of international trends, have established the following personal information protection policy, and declare that we will implement and maintain it.

記

1.当社は、この宣言を実行するために、「個人情報保護基準」を定め、当社従業者（一般役職員、パートタイマー、派遣労働者等を含む）、その他関係者に周知徹底させて実行し、改善・維持してまいります。
2.当社は、個人情報の紛失、破壊、改ざん及び漏えい等を防止するため、「プライバシーポリシー」を制定し、不正アクセス対策、コンピュータウイルス対策など適切な情報セキュリティ対策を講じてまいります。
3.当社は、個人情報の入手にあたり、適法かつ公正な手段によって行い、不正な方法により入手しないことはもちろん、個人情報の主体である本人から利用目的等について同意をとるか、当社インターネットホームページに必要事項を告知します。
4.当社は、個人情報を間接的に入手する場合、入手する個人情報について、提供者が本人から適正に入手したものであるかどうかを確認し、契約上の手当てをし、当社インターネットホームページに個人情報の利用目的等の必要事項を告知します。
5.当社は、情報主体（個人情報の本人様）が自己個人情報について、開示、訂正、使用停止、消去等の権利を有していることを確認し、情報主体からのこれらの要求に対して異議なく応じます。
6.当社は、個人情報を第三者との間で共同利用したり、業務を委託するために個人情報を第三者に預託する場合、当該第三者について調査し必要な契約を締結し、その他法令上必要な措置を講じます。
7.具体的な個人情報収集、取扱いのため以下の原則を定めます。

（個人情報利用原則）
個人情報の利用は、収集目的の範囲内で、具体的な業務に応じ権限を与えられた者のみが、業務の遂行上必要な限りにおいて行うものとします。

（禁止事項）
・個人情報を第三者に提供することを原則として禁止します。
・個人情報の目的外利用、通常の利用場所からの持ち出し、外部への送信等の個人情報の漏えい行為をいたしません。
・当社従業者は、業務上知り得た個人情報の内容をみだりに第三者に知らせ、又は不当な目的に使用してはなりません。その業務に係る職を退いた後も、同様とし必要な措置を講じます。
・次に示す内容を含む個人情報の収集、利用又は提供を行いません。
(1) 思想、信条及び宗教に関する事項
(2)人種、民族、門地、本籍地（所在都道府県に関する情報を除く。）、身体・精神障害、犯罪歴、その他社会的差別の原因となる事項
(3)勤労者の団結権、団体交渉及びその他団体行動の行為に関する事項
(4)集団示威行為への参加、請願権の行使及びその他の政治的権利の行使に関する事項
(5)保健医療及び性生活に関する事項

Handling of personal information

富士急行株式会社（以下「当社という」）は、当社が提供するウェブサイト「SEKITORI」におけるお客様の個人情報について、当社の「個人情報保護方針」に基づき、以下の通り適正にお取り扱いいたします。

1. Personal information collected

We will acquire personal information when you use "SEKITORI". The items of personal information of customers acquired by us (hereinafter referred to as "Acquired Personal Information") are as follows:

(1) Name
(2) Gender
(3) Address
(4) Nationality
(5) Email address
(6) Telephone number
(7) Date of birth
(8) Content of inquiry
(9) Reservation and purchase information
(10) Your activity history on “SEKITORI”
(11) Information regarding the terminal and connection environment (terminal model name, OS name, version, communication carrier, terminal settings, IP address, etc.)

2. Purpose of Use of Personal Information

We use your personal information for the following purposes: However, even within the scope of the purpose, we will not use your personal information in a way that may encourage or induce illegal or unfair acts.

・Providing transportation services, accepting applications, processing payments, and other related procedures
・Providing services for the "highway bus Seat Reservation System (SEKITORI)" managed and operated by our company, accepting applications, carrying out procedures such as settlement, providing operation information for reserved highway bus, and other various responses
- Safe operation, crime prevention, preparation for unexpected accidents, responses, records, and other responses
・Notification of information regarding products, services, special offers, events, campaigns, seminars, etc. of our company, Fujikyu Group companies, partner companies, etc., and other corporate PR
・Planning, operating and managing various events, campaigns, seminars, etc.
- To notify and announce the winners of various surveys, contests, public competitions, campaigns, etc., employment, etc., as well as to provide gifts, prizes, rewards, and other related responses
・Replying to various inquiries, requests for information, etc. and other responses
・Emergency contact, inquiries and other correspondence
・Fulfillment of our obligations and exercise of our rights based on contracts or laws and regulations, and other related responses

3. Provision of acquired personal information to third parties

We may provide acquired personal information to third parties in the following cases:

- When the individual's consent has been obtained (including cases where consent is obtained by agreeing to this policy)
・When required by law
・When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
・When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent.
・When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of those duties.
・When disclosure of personal information is requested by a court, the Public Prosecutor's Office, the National Police Agency, the Tax Office, a Bar Association, or an organization with equivalent authority.
・When outsourcing all or part of the handling of personal information to a third party within the scope necessary to achieve the purpose of use in order to smoothly carry out our business.
・When disclosing to a person who has a confidentiality obligation to our company
・When personal information is provided as a result of business succession due to a merger or other reasons (in such cases, the Company will make reasonable efforts to ensure that the personal information handling entity that has taken over the business does not handle the information beyond the purposes of use set out in this Policy)
・Other cases permitted by the Personal Information Protection Act or other laws and regulations

4. Safety Control Measures

  （1）「個人情報保護基準」を定め、当社従業者（一般役職員、パートタイマー、派遣労働者等を含む）、その他関係者に周知徹底させて実行しています。
  （2）個人情報の紛失、破壊、改ざん及び漏えい等を防止するため、「セキュリティポリシー」を制定し、不正アクセス対策、コンピュータウイルス対策など適切な情報セキュリティ対策を講じています。

5. Joint Use of Personal Information

We will jointly use your personal information as follows.

(1) Items to be jointly used
highway bus seat reservation information (name, telephone number, date of birth, email address, gender, address, nationality) and information about the Internet usage environment (device model name, OS name, version, communication carrier, device settings, IP address, etc.)
(2) Scope of parties using the information jointly
①Business operators jointly operating highway bus routes, etc.
② Mobility operators who use the "highway bus Seat Reservation System (SEKITORI)"
③Companies that make up our corporate group and system and website development companies
④The credit issuing company and payment agency used by the customer (DG Financial Technology, Inc.)
(3) Purpose of joint use
To provide transportation services and ensure safety with businesses that jointly operate highway bus routes with us.
To prevent, investigate, and identify fraud, cyber-attacks, and other illegal or potentially fraudulent activities, and to protect the rights and interests of our company and those of joint operating companies.
(4) Person responsible for managing the personal data to be jointly used
We will jointly use your personal information as follows:
Company name: Fujikyuko Co., Ltd.
Address: 1-55-7 Hatsudai, Shibuya-ku, Tokyo
Representative: Director of Corporate Planning Group, Planning Department

6. Acquisition and use of information linked to identifiers such as cookies

Cookie（クッキー）とは、ウェブサイトを閲覧した際に、ウェブサイトから送信されたウェブブラウ
ザに保存されるテキスト形式の情報のことです。
当社は、Cookie を利用して、お客様の情報を保存・利用しています。
また、当社では、Google Analytics 等を利用し、ウェブの閲覧履歴およびその分析結果を取得し、これを当社の運営サイトの改善や広告配信等の目的で利用いたします。

7. Procedures for disclosure, correction, suspension of use, etc. of personal information

  （1）開示・訂正・利用停止等の対象となる情報
  当社が保有し、「開示」、「利用目的の通知」、「訂正、追加または削除」、「利用停止または消去」および「第三者への提供停止」（以下、総称して「開示等」といいます。）の全てを行うことができる権限を有する個人情報が対象となります。
  （2）開示等の申請方法
  当該個人情報のご本人またはその代理人が、こちらに必要事項をご記入下さい。
  当社にて対応が可能か確認し、メール（traffic@fujikyu.co.jp）にて、本人確認書類等の送付のご依頼をいたします。「開示」および「利用目的の通知」について、書面での回答を希望される場合には、手数料（500 円分の切手）が必要となります。
  なお、ご請求にあたっては、こちらの注意事項を事前にご確認ください。
  （3）回答方法および回答期間について
  ・回答方法は、ご本人または代理人の本人確認書類到着後、ご本人または代理人の指定した方法（データ／書面）にて、行います。
  ・データをご希望の場合は、ご本人または代理人のメールアドレスにお送りいたします。書面をご希望の場合は、ご本人または代理人のご住所に、書留にてお送りいたします。
  ・回答期間は、ご本人または代理人の本人確認書類到着した日から、少なくとも１４営業日を頂戴しております。

8. Contact Information

当社の個人情報の取扱に関するご質問、ご意見については、以下の窓口までお申し出ください。
  （1）メールによるお問合せ
        富士急行株式会社 事業部
        traffic@fujikyu.co.jp
  （2）郵 送
        富士急行株式会社 事業部「個人情報お問い合わせ窓口」宛
        〒403-0053 山梨県富士吉田市新西原 5-2-1
        ※直接ご来社されてのお申し出は一切お受けできませんので、ご了承ください。

9. Disclaimer

We make every effort to ensure the accuracy of the information posted on our website, but we take no responsibility for any actions taken by users using the information on our website.
The Company shall not be liable for any damage incurred by the user or any damage caused by the user to a third party as a result of the user's use of the Company's website.

10.Copyright and portrait rights

当社 Web サイト内の文章や画像、すべてのコンテンツは著作権・肖像権等により保護されています。無断での使用や転用は禁止されています。

11.Other

In order to further improve our efforts to protect personal information, or to respond to changes in laws and other guidelines, we may change our personal information protection policy and disclosure procedures without prior notice. Please be aware in advance.

For customers residing in the EEA (European Economic Area) and the UK
Special provisions regarding the handling of personal information

Regarding the handling of personal information of customers residing in the EEA (European Economic Area, hereinafter referred to as "EEA") and the UK (United Kingdom, hereinafter referred to as "UK") on the internet website "SEKITORI" managed and operated by our company, in accordance with the General Data Protection Regulation of the EU and the UK (collectively, "GDPR"), in addition to our "Personal Information Handling" (hereinafter referred to as the "Privacy Policy"), the "Special Provisions on the Handling of Personal Information of Customers Residing in the EEA (European Economic Area) and the UK (United Kingdom)" (hereinafter referred to as the "Special Provisions") will apply. In the event that the contents of the Special Provisions conflict with the contents of the Privacy Policy, the provisions of the Special Provisions shall take precedence.

1. Personal data collected

When using "SEKITORI", you will need to provide certain personal data to us. For information on the personal data we collect, please refer to "1. Personal information collected" in the Privacy Policy. If you do not provide the information, you may not be able to use all or part of the "SEKITORI" service or transportation-related services.

2. Purpose of Use

The GDPR requires companies that process personal data in the EEA and the UK to do so based on the following specific lawful bases:

- When we have received prior consent to the handling of personal data.
- When it is necessary for the performance of a contract between the individual and our company or for procedures prior to the conclusion of such a contract.
- When handling is necessary for our company to comply with legal obligations.
- When it is necessary to protect the vital interests of yourself or another person.
- When processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in our company.
- Where processing is necessary for the purposes of the legitimate interests pursued by our company or a third party.

We use personal data based on the following legal grounds and purposes of use:

- [Fulfillment of contract/legitimate interests (for improving and optimizing our "SEKITORI" service or transportation-related services)] Provision of the "SEKITORI" service managed and operated by our company, provision of transportation-related services, application acceptance, procedures such as settlement, information provision regarding services currently being reserved, and other responses
- [Fulfillment of contracts and legal obligations] Provision of safe "SEKITORI" services and transport-related services, preparation for crime prevention and unforeseen accidents, responses, records, and other responses
・[Legitimate interests (to improve and optimize our "SEKITORI" service or transportation-related services)] Notification of information regarding our products, "SEKITORI" services, transportation-related services, special offers, events and campaigns, etc., and other corporate PR
- [Legitimate interests (to improve and optimize our "SEKITORI" service or transportation-related services)] Planning, operation and management of various events and campaigns, and other responses
- [Fulfillment of contracts/legitimate interests (to improve and optimize our "SEKITORI" service or transportation-related services)] Responses to various inquiries, requests for information, etc., and other responses
・[Legal obligation] To contact you in an emergency, respond to inquiries, and other matters
- [Fulfillment of contracts and legal obligations] Fulfillment of our obligations and exercise of our rights based on contracts or laws and regulations, and other related responses

3. Recipients of personal data and transfers outside the EEA and UK

In order to achieve the purpose of use set forth in the previous article, in accordance with the provisions of the GDPR, we may share your personal data with our company, business partners, and other third parties located in Japan (which is recognized by the European Commission as having an adequate level of personal data protection). Please refer to "5. Joint Use of Personal Information" in the Privacy Policy for details on who will be sharing your personal data.

4. Retention Period

We process and store personal data within the scope of the purpose of use. In addition, we will promptly delete personal data that is no longer necessary.

5. Your rights

In accordance with the provisions of the GDPR, you have the following rights regarding the personal data we collect and process, and you can exercise these rights as necessary.

- Right to request access (disclosure of purpose, type, recipient, retention period, source, etc.)
・Right to request correction
Right to request erasure
- Right to request restriction of processing
Right to portability
・Right to object to processing

6. Cookie

Please refer to "6. Acquisition and use of information linked to identifiers such as cookies" in the Privacy Policy.

7. Filing a complaint with a supervisory authority

You may lodge a complaint regarding our processing of your personal data with the supervisory authority in the country where you reside.

8. Administrator

For our name and contact information, please refer to "5. Joint Use of Personal Information" ⑷ of the Privacy Policy.

9. Amendments to this Special Provision

If these Terms are revised, the revised Terms will be posted at [https://sekitori.jp/privacy]. Please be sure to check the latest Terms and Conditions carefully and understand them.

For customers residing in the People's Republic of China
Special provisions regarding the handling of personal information

Regarding the handling of personal information of customers residing in the People's Republic of China (hereinafter referred to as "China") on the internet website "SEKITORI" managed and operated by our company, in accordance with China's Personal Information Protection Law and other related laws and regulations (hereinafter referred to as "China related laws and regulations"), in addition to our "Handling of Personal Information" (hereinafter referred to as the "Privacy Policy"), the "Special Provisions on the Handling of Personal Information of Customers Residing in the People's Republic of China" (hereinafter referred to as the "Special Provisions") shall apply. In the event that the contents of the Special Provisions conflict with the contents of the Privacy Policy, the provisions of the Special Provisions shall take precedence.

1.First of all

If you are under the age of 18, we ask that you obtain consent from your guardian before using "SEKITORI".

2. Handling of Sensitive Personal Information

We may handle the sensitive personal information listed in the table below when providing "SEKITORI" services or transportation-related services to customers through "SEKITORI". When using "SEKITORI", we ask that customers be aware of and agree to the handling of sensitive personal information.

Considering that the sensitive information listed in the table below, if leaked or used illegally, could easily infringe on the personal dignity of natural persons or cause harm to personal or property safety, we will strictly manage such information to avoid adverse effects on our customers' rights and interests, and will handle such information in accordance with the methods, requirements and rules for handling sensitive personal information set out in relevant Chinese laws and regulations and the following requirements:

No.	Content of Sensitive Information	Necessity of handling
1.	Presence or absence of mental or physical disabilities	To check whether or not a discount for people with disabilities is applicable
2.	Personal information of minors under the age of 14	To calculate service fees and other related matters

3. Retention period for personal information

We will not store personal information for longer than the shortest period necessary for the purpose of use of the personal information. When the purpose of use of personal information is achieved, cannot be achieved, or is no longer necessary for the purpose of use, or when we stop providing the "SEKITORI" service or transportation-related services, we will promptly delete or anonymize the personal information. However, if applicable laws and regulations in China or abroad require us to store personal information, we will comply with such laws and regulations.

4. Transfer of personal information outside China

Within the scope of the intended use of personal information, we may transfer your personal information to joint users or business partners located in countries or regions outside of China, including Japan, due to business needs.

The countries or regions where the recipients outside of China are located may have personal information protection regimes that differ from those in China. Even in such cases, we will provide your personal information in accordance with the procedures, requirements and regulations for cross-border transfer of personal information set forth in relevant laws and regulations of China, and take appropriate personal information protection measures to ensure that the recipients outside of China handle your personal information in accordance with the personal information protection standards set forth in relevant laws and regulations of China.

If you wish to make a request to any of the above recipients outside of China based on your rights regarding your personal information, please contact us using the contact details set out below.

5. Your rights

In accordance with relevant Chinese laws and regulations, you may exercise the following rights against us regarding your personal information by contacting the online request or inquiry desk described below.

(1) Request for confirmation of the handling status of personal information
(2) Request to view and copy personal information
(3) Request for correction or completion of personal information
(4) Request for deletion of personal information
(5) Request for withdrawal of consent (this will not affect the lawfulness of the processing of personal information carried out before the consent is withdrawn)
(6) Other rights of personal information subjects stipulated under relevant Chinese laws and regulations

6. Procedure for responding to requests based on personal information rights

For inquiries regarding how to exercise your rights under relevant Chinese laws and regulations, please contact us at the email address listed below.

オンラインでの請求先：
富士急行株式会社　事業部　個人情報お問い合わせ窓口担当
（traffic@fujikyu.co.jp）

7. Revision of this Special Provision

If these Terms are revised, the revised Terms will be posted at [https://sekitori.jp/privacy]. Please make sure to check the latest Terms carefully each time and understand them. In addition, if there are any changes to the purpose of use of your personal information, the method of use, or the type of personal information collected, we will use your personal information only after obtaining your consent again.

Established on July 1, 2022
Partially revised on August 8, 2024

Fujikyuko Co., Ltd.