About refund
Refund reception
The reception location varies depending on the purchase method.
Refund deadline
[Customers settled at SEKITORI]
For the Mishima Kawaguchiko Liner, online refunds can be made up to 10 minutes before departure from the first bus bus stop.
For the Yokohama/ Gotemba Premium Outlets Line, refunds can be made online until the departure time.
You can receive refunds on the internet until the departure time for the Limited Express Gotemba-Kawaguchiko Line.
*The refund deadline may vary depending on the reservation content, such as Early Bird Discount Plan. Please check the details of your reservation for more information.
[Customers settled at the ticket window / agency]
Refunds are possible up to 10 minutes before the departure time stated on the ticket.
How to calculate the refund amount
If you wish to cancel your entire round-trip reservation
Refund amount = round trip fare (※1)- cancellation fee payment through convinience stores fee (※2)- convenience store cancellation fee (※2)
*1: If a round trip discount is applied, the discounted price will be applied.
*2: Only when payment through convinience stores is selected
If only one way of a round round-trip reservation is cancelled
Refund amount = round trip fare (※1)- one-way fare - cancellation fee payment through convinience stores fee (※2)- convenience store cancellation fee (※2)
*1: This is the fare before any discounts are applied. Even if a round-trip discount was applied, the cancellation will result in a one-way reservation, and so the discount will not be applied.
*2: Only when payment through convinience stores is selected
When canceling a one-way reservation
Refund amount = One-way fare (※1)- Cancellation fee payment through convinience stores fee (※2)- Convenience store cancellation fee (※2)
*1: When a discount is applied, the fare will be the fare after the discount is applied.
*2: Only when payment through convinience stores is selected
[Customers settled at SEKITORI]
Credit card payment / ID payment
After canceling the reservation at SEKITORI, it will be refunded from the credit card company / ID settlement company.
Regarding the timing of refund, depending on the credit card company / ID settlement company you are using and the time of use, refunds may be made from the following month onwards. Please check with your credit card company / ID payment company for details.
payment through convinience stores
Refunds for payment through convinience stores should be made through the "Refund Service (CASHPOST)".
Refunds cannot be made at the counter or over the phone.
*When cancelling a reservation, a cancellation fee and a separate payment through convinience stores cancellation fee of 500 yen will be charged.
In any case, such as suspension of service, customers will be responsible for payment through convinience stores fee of 500 yen and the convenience store cancellation fee for refunds of 500 yen.
After canceling your reservation, you will receive a refund procedure email from the refund service (CASHPOST).
| address | support@sekitori.jp * Send only |
|---|---|
| subject | Notice of refund method for bus reservation site SEKITORI |
Please use the URL attached to the email to complete the refund procedure.
You can choose to pay by bank transfer or at a convenience store. Please refer to the following for details.
We will send you an email with a URL link from "support@sekitori.jp".
If you have set the domain specified reception, please register "@ sekitori.jp".
At the same time, please allow us to receive emails with URL links.
* If you do not receive the email, please check the following as well.
- Email reception settings (rejection settings, etc.)
- Is it sorted to the junk mail folder or trash?
- Is your mailbox full?
- Click here for how to receive by bank transfer
- Click here for how to receive at Lawson
- Click here for how to receive at Seven Bank
- Click here for how to receive with a docomo account
■ If you are using domain specified reception or email specified reception, please set in advance so that you can receive the following domains.
■ The validity period of receipt is within 2 weeks from the arrival of the refund procedure email.
*Please note that refunds will not be possible if Deadline for pickup has passed.
*If bank pickup, please note that we will not be able to refund you if you make a mistake in the deposit account.
[Customers settled at the ticket window / agency]
Refunds will be made at the ticket window / agency where the payment was made.
Tickets can be refunded up to 10 minutes before the departure time stated on the ticket.